Refund Policy

Last updated 19 October 2026

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Try it first

Tandem 1.0 and later runs with every feature for 14 days before the AI features need a key, with no account and no card, so you can decide before you pay.

14-day money-back guarantee

If you change your mind, you can get a full refund for any reason within 14 days of buying, whether or not you’ve started using Tandem. Ask Paddle at paddle.net, or write to support@tandem.ink with your order number and I’ll arrange it with Paddle.

After 14 days

Paddle’s Refund Policy and your legal rights still apply. If Tandem doesn’t work as described, write to support@tandem.ink first so I can try to fix it.

What a refund does

A refund returns your money and stops Tandem’s built-in updater offering new versions for that key. The key itself isn’t revoked. Paddle’s general Refund Policy says access to a product ends after a refund; for Tandem it doesn’t. You may keep using the key: a refund doesn’t change your right of use under Tandem’s license.

Your legal rights

Depending on where you live, the law may also give you a right to cancel; Paddle’s Refund Policy lists them. Nothing in this policy affects rights you have under the law where you live.